FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
Shipping & Delivery
Below are some common questions about shipping, returns, and exchanges
Do you ship discreetly?
Absolutely. Every order is shipped in plain, unmarked packaging with no indication of the contents or our brand on the outside. Your privacy is our top priority.
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. You'll receive a tracking number as soon as your order ships.
Do you ship internationally?
No, we only ship within the United States at this time.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can use this to monitor your delivery in real time.
Ordering and Payments
Below are some of are common questions about orders and payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely.
Will my credit card statement show "Sable Secrets"?
No, on your card/bank statement you will see SSLLC on your statement.
Can I modify or cancel my order after placing it?
We process orders quickly, but please contact us within 1 hour of placing your order and we'll do our best to accommodate changes before your order ships. You can also contact us at support@sablesecrets.com
Privacy & Discretion
Below are some of are common questions about privacy
Is my personal information kept private?
Yes. We take your privacy seriously. Your personal information is never sold, shared, or disclosed to third parties. All data is handled in accordance with our Privacy Policy.
Will my purchase appear on my bank statement?
Your purchase will appear as "SS LLC" on your statement.
Products & Safety
Below are some common questions about our products and safety
Are your products body safe?
We try our best to carry products made from body-safe, non-toxic materials such as premium silicone, ABS plastic, glass, and stainless steel.
What lubricant should I use?
We recommend water-based lubricants for use with silicone toys, as silicone-based lubricants can degrade silicone materials over time. Glass and stainless steel toys are compatible with all lubricant types.
How do I clean my products?
Most silicone, glass, and stainless-steel toys can be cleaned with warm water and a dedicated toy cleaner. Always check the product's care instructions.
Returns & Exchanges
Below are some common questions about returns and exchanges
What is your return policy?
Due to the intimate nature of our products, we do not accept returns on opened items. If your product arrives damaged or defective, please contact us within 30 days of delivery and we'll make it right.
My order arrived damaged. What do I do?
We're sorry to hear that! Please email us at support@sablesecrets.com with your order number and photos of the damage, and we'll resolve it promptly.